Refund policy

Return & Refund Policy

Last Updated: July 2026

At TurnaCake, customer satisfaction is our priority. We are committed to providing high-quality cake decorating products. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns

 Note :Unboxing video is required for returns

We accept returns within 7 days of receiving your order, provided that:

  • The item is unused and in its original condition.
  • The product is returned in its original packaging.
  • All accessories and included items are returned with the product.
  • The item shows no signs of misuse, damage, or alteration.

Items that do not meet these conditions may not be eligible for a return.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To help us process your request quickly, please provide:

  • Your order number
  • Clear photos of the product
  • Photos of the packaging
  • A brief description of the issue

We will review your request and arrange a replacement or refund if approved.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be processed using the original payment method whenever possible.

Please allow several business days for the refund to appear, depending on your payment provider.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Products that have been used.
  • Products damaged after delivery due to customer handling.
  • Items returned without original packaging.
  • Clearance or final sale items (if applicable).

Exchange Policy

We only replace items if they arrive damaged, defective, or if the wrong product was shipped.

Return Shipping

If the return is due to our error (wrong or defective product), we will provide return instructions and cover the applicable return shipping.

For returns requested for other reasons, return shipping costs may be the customer's responsibility.

Order Cancellation

Orders may be cancelled before they are processed or shipped.

Once an order has been dispatched, it can no longer be cancelled.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

TurnaCake

Email: turntable@turnacake.com

Business Hours:

Monday – Saturday

9:00 AM – 6:00 PM